FAQS

Q: The stone of my product has fallen, what should I do?

A: In order to complete the repair process of your product, our customers have to fill in the return form we send with the insured tracking number and send the product to Kharis Jewelery with a guaranteed clear address. Your products will be repaired and sent back to you as soon as possible. You will not be charged any fee for this.

Q: My wedding ring is pinching my finger, what should I do?

A: If you do not experience periodic swelling in your hands, you should send your product with its certificate to Kharis Jewelery address. We will check whether your measure is correct or not. If you have taken the wrong size or your finger size has changed, you should order your product again. In addition, since our wedding ring models are specially produced for you, unfortunately, some models cannot be narrowed or expanded. For this or more, we can communicate with us through communication channels and think together about what we can do for you. Rest assured that we will fulfill your wishes as soon as possible.

Q: My wedding ring feels loose on my finger, what should I do?

A: You can send your product with its certificate to Kharis Jewelery to have your measurement checked if it is correct. If you have taken the wrong size or your finger size has changed, you should order your product again. In addition, since our wedding ring models are specially produced for you, unfortunately, some models cannot be narrowed or expanded. For this or more, we can communicate with us through communication channels and think together about what we can do for you. Rest assured that we will fulfill your wishes as soon as possible.

Q: There are scratches on my wedding ring, what should I do?

A: If you send your wedding ring to Kharis Jewelery by cargo, its care and polishing will be done by our expert colleagues and delivered to you as soon as possible.

Q: The color of my product has changed, what should I do?

A: The reason for the color change in your product may be the chemical materials you use (cologne, cream, soap, acetone, perfume, etc.). In order for us to find exactly where the problem originates and to reach a solution, you need to send your product with its certificate to Kharis Jewelery by cargo.

Q: My product’s clip is defective, what should I do?

A: If you send your product to Kharis Jewellery with its certificate, your product will be repaired and maintained and sent back to you as soon as possible.

Q: My product has bruises, what should I do?

A: : If you send your product to Kharis Jewellery with its certificate, your product will be repaired and maintained and sent back to you as soon as possible.

Q: My necklace’s chain broke, what should I do?

A: : If you send your product to Kharis Jewellery with its certificate, your product will be repaired and maintained and sent back to you as soon as possible.

Q: I saw a product belonging to you in my friend, where can I find the same?

A: You can procure the product from our online store, in case the product is not available in our online store, we can deliver the product to you within 7 to 10 days with the order. For this, please contact us through the communication channels. We will be working to fulfill your requests as soon as possible.

Q: I lost my product certificate, what should I do?

A: If you contact us via communication channels, we can send you the new product certificate as soon as possible.

Q: My product was repaired by a workshop where my jeweler works instead of your center, what should I do? Is it still under warranty?

A: Our products are out of warranty if they are maintained and repaired in a place other than Kharis Jewellery. If you send your product to Kharis Jewelery with its certificate, your product will be repaired and maintained and returned to you as soon as possible.

Q: The product I received is defective, what should I do?

A: If you contact us through communication channels, your product will be examined and you will be informed.

Q: My store does not receive a refund even though I return the product I purchased within 15 days, what should I do?

A: Our product return guarantee is valid for online sales only with a 14-day limit. Unfortunately, the products purchased from our online store cannot be returned unless the product is defective.

Q: I want to change the product I bought as a gift, what should I do?

A: If you send your product to Kharis Jewelery with its certificate and packaging within 14 days, you can get support regarding the issue.

Q: I want to exchange the product I bought for quarter gold, your customer support team does not fulfill my request, what should I do?

A:  Kharis branded products can only be replaced with Kharis branded products. Unfortunately, it cannot be replaced with jewelry for investment purposes.

Q: My product was missing a gram when it was repaired, what should I do?

A: If your product has been adjusted for size or height, it is normal to have a deficiency in grams, and there may be minor fluctuations in the gram of the product after maintenance and polishing.

Q: There is no Kharis patent on my product, is it fake?

A: If your product has been modified, the patent may have been deleted. If the product has not undergone any alterations, if you send the product to Kharis Jewelery with its certificate and invoice, it will be examined by our experts in our center and you will be informed.

Q: Where can I learn the prices of Kharis products?

A: For product price information, you can get detailed price information from our address kharisjewellery.com.

Q: How can I have my Kharis product measured?

A: You can get information about the measurement under the topic titled How to take the product measurement on our kharisjewellery.com address. If you wish, we can contact us through communication channels and try to help you.

Q: I want to change the product I purchased, what can I do?

A: If there is no use in our products that meet the exchange conditions, if you contact us via communication channels, you will be informed.

For more questions and answers, please feel free to contact us.

Kharis Jewellery